When we communicate with our customers via phone, we ask for their verbal consent to receive additional information through SMS/MMS. During the call, our representatives clearly explain the nature of the messages, including the type of information that will be sent and the frequency of messages. We also inform them that they can opt-out at any time by replying STOP, and that HELP provides them with more information. Additionally, we remind them that messaging and data charges may apply and direct them to our privacy policy for further details.
Customers can initiate contact by sending an SMS to our designated short code or phone number. In response, we send a message requesting their explicit consent to receive further SMS communications. The customer must reply with a specific keyword (e.g., YES) to confirm their opt-in. We also inform them that messaging and data rates may apply, and they can opt-out anytime by replying STOP, with HELP providing more information.
When users enter their phone numbers on our website's registration or contact forms, we display a clear opt-in message stating that by providing their phone number, they consent to receive SMS communications from us. Below the form, we include a disclaimer: "By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message. Message & data rates may apply. Reply STOP to opt out of further messaging." Our privacy policy, which is accessible on our website, assures users that their information will not be shared with third parties.
We send an email to users containing a link to opt-in to SMS communications. The email clearly states that by clicking the link and providing their phone number, they consent to receive SMS messages from us. The email also informs them that messaging and data rates may apply, and that they can opt-out at any time by replying STOP to any SMS received. A link to our privacy policy is included in the email for further details.
During in-person interactions, we provide a written form explaining the purpose of our SMS communications and requesting the user's phone number and signature to confirm their consent. The form includes a statement that by signing, they agree to receive SMS messages from us. We inform them that messaging and data rates may apply, and they can opt-out at any time by replying STOP to any SMS received. The form also directs them to our privacy policy for further information.
If you have any questions or concerns about this Privacy Policy or our SMS/MMS Consent Policies, please contact us at privacy@timobruni.com.